UK Power Networks is the electricity distribution network operator covering your area and The Priority Service Register is a free service they provide to vulnerable people who may need extra support during a power cut.  This includes households with residents who are elderly, disabled, chronically ill, visually impaired or blind, individuals who have a hearing impairment or are deaf or those that rely on medical equipment.

During a power cut, households who’ve signed up to the Priority Service Register will receive a priority number to call, regular text message or phone updates and, in emergencies, extra support including British Red Cross intervention if necessary.  Registered households will also receive a welcome pack with useful advice about preparing for a power cut.

Carers can apply on behalf of their care for person/s online at www.ukpowernetworks/prioirty, by emailing or they can call the Freephone number 0800 31 63 105 (0333 32 32 105 from a mobile).  Carers who have used the telephone helpline have found it really useful because staff have also suggested other benefits, including the warm home discount that they may be eligible for.

Carers Lewisham
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SE23 2LB

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We are funded by London Borough of Lewisham, NHS Lewisham (CCG), Children in Need, Donations and Legacies.

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